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As public sector organisations face up to a combination of shrinking budgets, rising costs and increased demand, delivering services through self-service is becoming an essential cornerstone of the digital transformation necessary to improve service delivery whilst reducing costs.
Our first blog in this new series about digital transformation is about improving business processes, with our Transformation Consultant Nicola Ratcliffe.
Welcome to the latest Transformation blog series where we are focusing on digital transformation: the joys, the pitfalls and the lessons that can be learnt from sharing experiences.
Delivering services online is at the heart of many companies and organisations and Customer expectations are continuing to be led by larger websites.
On Saturday, GOSS held its first ever Christmas party for employees and their children.
GOSS staff had loads of fun at this year's Halloween Spooktacular! The offices and the staff were all dressed for the occasion.
In order for businesses to deliver increasing value to their customers, they need to understand the customer's needs while offering them a complete digital user experience.
When a business is providing a complete online user experience for their customers, getting the digital self-service platforms to the necessary level of integration is a major objective in improving customer satisfaction.
Digital Self-Service in the Public Sector 2016, one of the UK's largest surveys of its kind, demonstrates the dramatic rate of change expected within public sector online service delivery by 2019.
Our inaugural service-specific Digital Transformation Group came together in Peterborough this month to review all things waste.
Around 6% of desktop visitors and 10% of mobile visitors to your website want to access leisure services.
GOSS has launched the latest iteration of its digital platform technology: GOSS iCM 10.0.4.0.

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