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On Saturday, GOSS held its first ever Christmas party for employees and their children.
GOSS staff had loads of fun at this year's Halloween Spooktacular! The offices and the staff were all dressed for the occasion.
In order for businesses to deliver increasing value to their customers, they need to understand the customer's needs while offering them a complete digital user experience.
When a business is providing a complete online user experience for their customers, getting the digital self-service platforms to the necessary level of integration is a major objective in improving customer satisfaction.
Digital Self-Service in the Public Sector 2016, one of the UK's largest surveys of its kind, demonstrates the dramatic rate of change expected within public sector online service delivery by 2019.
Our inaugural service-specific Digital Transformation Group came together in Peterborough this month to review all things waste.
Around 6% of desktop visitors and 10% of mobile visitors to your website want to access leisure services.
GOSS has launched the latest iteration of its digital platform technology: GOSS iCM 10.0.4.0.
The City of Wolverhampton Council is on track to save £1.5 million in its Customer Service department through digital self-service delivery.
92% of respondents to a recent GOSS survey recognise that providing Assisted Service is very important or important for delivering services to digitally excluded customers as part of a self-service initiative. But what do we mean by Assisted Service and who needs it?
Nicky goes it alone with a breath-taking journey to Maryport in Cumbria and a customer research lab for good measure.
Six customer focus groups in three days and four locations - it was not going to be the easiest of weeks, but here we go anyway!

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