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Complaints

If you feel you have not received the service you expected, you can complain to us directly.

Clients complaints policy and abuse reporting for GOSS Interactive

GOSS views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that has made the complaint.

Contact details for complaints

Written complaints may be sent to GOSS Interactive at 24 Darklake View, Plymouth, PL6 7TL or by e-mail at enquiries@gossinteractive.com. Verbal complaints may be made by phone to 0844 880 3637 or in person to any of GOSS staff or at any of our events.

Contact details to report abuse

To report any form of abuse activity to GOSS Interactive (spam, phishing, adware etc) with respect to any of our hosted domains please email abuse@gossinteractive.com

GOSS complaints process

In many cases, a complaint is best resolved by the person at GOSS responsible for the issue being complained about. Complaints will be acknowledged by the person handling the complaint within 5 business days and a timescale for resolution will be agreed depending on the nature and severity of the complaint.

Escalation

If a complaint resolution is deemed unsatisfactory by a client, it can be escalated using the following levels:

Level 1 - GOSS Account Manager
Level 2 - Generally the Manager responsible for the relevant area
Level 3 - Generally the Senior Manager responsible for the relevant area
Level 4 - Director

Any escalation will be acknowledged within 5 business days and the complaint resolved as quickly as possible. If you are unhappy at any stage of the escalation process then the complaint will be escalated to the next level until a GOSS Director is made responsible.

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