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GOSS Digital Platform

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Combining the functionality of GOSS SelfServe, GOSS Forms and GOSS Content into one all-encompassing solution, the flagship GOSS Digital Platform is your organisation's answer to building and delivering intuitive and powerful end-to-end digital services.

The GOSS Digital Platform allows you to create and manage a range of digital content, workflows and processes. This enables your organisation to take control of your digital services and deliver efficient and effective online customer services.

This powerful 'CRM-Lite' platform also supports the management and reporting of customer transactions, providing your organisation with a single view of your customers, whilst also allowing customers to request, report and track through a 'My Account' based customer portal. Furthermore your staff can utilise the 'assisted-service' function to support your customers in their move to self-service digital services.

The GOSS Digital Platform also has a range of CMS and eForms based functions, facilitating the creation of web content, and customer services tailor-made for your customers' needs.

 

Features & Benefits


 

Complete Package of Functionality

Build intuitive end-to-end services with the combined functionality of self-service, eForms, and CMS

 

'CRM Lite' Replacement

An ideal option for those looking to replace their legacy CRM system

 

Better Customer Service

Channel shift customers online and process requests more efficiently, whilst also improving overall customer service

 

Integrate with Back Office Systems

API End Points enable you to easily integrate with back office systems

 

User Management

Easily manage user privileges and workflow tasks and user generated digital content

 

Management of Websites

Manage a variety of websites, intranets, extranets and microsites

 

Simple and Multi-Part eForms

Build a range of eForms using a drag and drop editor, complete with a variety of styling options

 

Expansion Options

Expand the functionality of the GOSS Digital Platform with Self-Service, eForms and CMS Expansion 'add-on' modules

Discover More GOSS Platform Solutions
Build custom workflows and processes to deliver online transactions, and deliver enhanced self and assisted-service for citizens.
Quickly design and build single or multi-page online forms supported by a user-friendly drag and drop interface.
Manage the creation and modification of your site content using a comprehensive and powerful CMS.
See more Discover More GOSS Platform Solutions