GOSS Digital Platform
Combining the functionality of GOSS SelfServe, GOSS Forms and GOSS Content into one all-encompassing solution, the flagship GOSS Digital Platform is your organisation's answer to building and delivering intuitive and powerful end-to-end digital services.
The GOSS Digital Platform allows you to create and manage a range of digital content, workflows and processes. This enables your organisation to take control of your digital services and deliver efficient and effective online customer services.
This powerful 'CRM-Lite' platform also supports the management and reporting of customer transactions, providing your organisation with a single view of your customers, whilst also allowing customers to request, report and track through a 'My Account' based customer portal. Furthermore your staff can utilise the 'assisted-service' function to support your customers in their move to self-service digital services.
The GOSS Digital Platform also has a range of CMS and eForms based functions, facilitating the creation of web content, and customer services tailor-made for your customers' needs.
Features & Benefits
Complete Package of Functionality
Build intuitive end-to-end services with the combined functionality of self-service, eForms, and CMS
'CRM Lite' Replacement
An ideal option for those looking to replace their legacy CRM system
Better Customer Service
Channel shift customers online and process requests more efficiently, whilst also improving overall customer service
Integrate with Back Office Systems
API End Points enable you to easily integrate with back office systems
Easily manage user privileges and workflow tasks and user generated digital content
Management of Websites
Manage a variety of websites, intranets, extranets and microsites
Simple and Multi-Part eForms
Build a range of eForms using a drag and drop editor, complete with a variety of styling options
Expand the functionality of the GOSS Digital Platform with Self-Service, eForms and CMS Expansion 'add-on' modules