News and Blog
New CRM and Self-Service Platform Transforms Customer Experience for Chiltern and South Bucks Councils
Contacting the councils used to be a frustrating and inconsistent experience. Now the two authorities have streamlined service delivery with a new digital platform from GOSS.
With the new accessibility regulations set to come into force for all new websites this September, and in another 12 months for all existing websites, we delve into what your organisation needs to be doing when it comes to designing and building websites for accessible use.
A new website designed and built in collaboration with the GOSS Creative team has enabled an intuitive user experience to help deliver the digital services customers demand from their council.
New self-service platform delivers a 75% reduction in costs to serve the customers of Powys County Council
A new website using the GOSS Digital Platform has increased levels of online self-service, driven up satisfaction, and freed up more time for valuable, customer-facing services.
We take you through the new Public Sector website and mobile application accessibility regulations to find out what your organisation needs to be doing.
Our latest annual survey on digital self-service in the public sector shows a widening gap between organisations' goals and their capability to achieve them. We look at what's going wrong - and how to turn things around.
We examine the importance of better knowing your customers' needs, wants and expectations, and delve into the art of persona creation, looking at how it can improve service delivery when applied well...
We analyse the past three years of the GOSS Digital Self-Service in the Public Sector report findings to investigate how attitudes to digital transformation and online service delivery are developing.
Local authorities remain under severe pressure to digitally transform, but it's often a slow process. Many authorities are now taking a more tactical approach in an effort to speed things up - and a new set of G-Cloud 10 solutions from GOSS are here to help.