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Meet the Client Success Team

Get to know the members of the Client Success team better. We've caught up with them to find out a bit more about what they do at GOSS.

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Key to helping GOSS clients understand the possibilities of the GOSS Digital Platform, the team is responsible for ensuring the products and services are used and loved by our clients and their customers.  The team is comprised of David, Tim, Giles, Garry, and Adam. Discover a bit more about each of them below...

 

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David Hadley

Solutions Lead


How long have you been at GOSS?: Five and a half years.

What do you enjoy most about being a part of the Client Success Team at GOSS?:  What I enjoy most about the Client Success team is having the challenge of making what we do even better for our clients and finding new ways of making them successful.

Favourite place in the world?: La Vallée des Confins. It's in the French alps just outside La Clusaz.  I have many happy memories from holidays in the area.

What has been your greatest achievement so far at GOSS?: Seeing the first process I worked on with a client go live and knowing it was making theirs and their citizens' lives better.

What's the best thing about working at GOSS?: Being able to make a difference. The company is always open to new ideas and approaches.

Favourite motto/quote: Believe you can change the world.

 

 

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Tim Gulliver-Haynes

Documentation Manager 


How long have you been at GOSS?: Just over 10 years.

What do you enjoy most about being a part of the Client Success team at GOSS?: With documentation I get to be involved in everything. I see brand new features as they are being built, get to play with new releases before anyone else, and also set out on Indiana Jones style archaeological explorations of some of our legacy products.

What has been your greatest achievement so far at GOSS?: That's really tough, because I've worked in the Support Team, as Technical Author, briefly as Product Manager and now Documentation Manager there's been so much. I suppose it's creating and being responsible for everything on the docs site.

Favourite motto/quote?: I could recite most of the scripts for almost every episode of Ab Fab so this is hard. I suppose it's one from Eddie - "I don't want more choice, I just want nicer things!" which I've always thought is a pretty good approach to product design.

What's the best thing about working at GOSS?: Everyone always says the people, so I'm going to say the responsibility. It's so nice to be trusted to get a job done and being able to use your own judgement and experience in your work. Oh, and the people are OK too.

What three items would you take with you to a deserted island?: Assuming I already get the Complete Works of Shakespeare, the Bible and my eight favourite songs, my other three would be the whole of Bordeaux (including the entire contents of Cite du Vin and wine school), my Le Creuset pots and pans (I'm counting that as one set), and my band (so that's four of us plus equipment - mainly to help drink all the wine).

 

 

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Giles King 

Graduate Systems Analyst 


How long have you been at GOSS?: 8 months.

What has been your greatest achievement so far at GOSS?: The analysis work at the FSA has been really eye opening to the whole development and project management lifecycle. I've found it very gratifying to provide clear, but not prescriptive client requirements and see it come to life.

What do you enjoy most about being a part of the Client Success Team at GOSS?:  Customer Success has a new and exploratory position within GOSS, and that's my favourite place to be in a company.

Favourite motto/quote?: "If there is no struggle, there is no progress." - Frederick Douglass.

Favourite place in the world?: Iceland. but I'm hoping a trip to Japan will change that.

What's the best thing about working at GOSS?: The people and the attitude that is shared across GOSS is collaborative, supportive and competent. Everyone trusts one another to do a good job. I don't see any micro management, power struggles or "company heroes". From my perspective I see people getting on with their work to the best of their abilities, reviewing for feedback, and the sharing of best practices. From my experience an organisation that documents and shares knowledge readily is one that's likely to encounter less bottlenecks and problems.

Top 3 things in your bucket list?: 

  • Earn a black belt in kickboxing
  • Go to Japan
  • Pay off my mortgage by 50 (if I live that long!)

 

 

Garry Moorhead

Garry Moorhead

Product Owner 


How long have you been at GOSS?: Nearly three months.

What has been your greatest achievement so far at GOSS?: Although I have been here for a short time, I would say new visual product roadmaps for Case Management, as well as creating new ways to generate client specification documents online.

What do you enjoy most about being part of the Client Success team at GOSS?: Working with such a great team of people, combining to produce new ways of working and ideas to make the GOSS client experience better.

Favourite motto/quote: Good judgement comes from experience, experience sometimes comes from bad judgement.

What's your go-to karaoke song?: Piano Man (Billy Joel).

What's the best thing about working at GOSS?: The drive towards making great products and focus on employee work-life balance.

 

 

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Adam Easterbrook

IT Trainer and Implementation Consultant 


How long have you been at GOSS?: I started with GOSS in July 2020, a bit strange starting a new job during national lockdown but everyone was friendly and I settled in really quickly.

What do you enjoy most about being a part of the Client Success team at GOSS?: My role within GOSS is to write and deliver training courses, and provide consultancy to our customers. It's easy to get lost in my own world of training but the Client Success Team enables me to work with colleagues who are focusing on the same goals (having clients who not only understand our products but are able to make the most out of it) but work through a different medium. Working in a team with a variety of skills gives me the opportunity to learn more about GOSS and our clients' goals.

What's the best thing about working at GOSS?: Positive attitude of the company, and that I enjoy my job and it is clear that my colleagues do too.

What is your guilty pleasure?: Doritos and Dips. I can demolish a large packet in no time at all.

Favourite motto/quote?: "It's unlucky to be superstitious".

What has been your greatest achievement so far at GOSS?: Before I joined in July 2020 the training team had to quickly develop the on-site training modules so they were deliverable online. I carried on with this process, reviewed our existing training modules, identified ways to improve our existing modules, including rewriting some of them, and created a new module for Articles (Articles - Templates and Extras). The forms courses have been updated to be delivered in a way that is consistent with GDS standards, and the articles training has been updated to three 2 hour sessions. Each session is now more concise and consists of topics that weren't previously included in training.