Our latest annual survey on digital self-service in the public sector shows a widening gap between organisations' goals and their capability to achieve them. We look at what's going wrong - and how to turn things around.

We examine the importance of better knowing your customers' needs, wants and expectations, and delve into the art of persona creation, looking at how it can improve service delivery when applied well...

We analyse the past three years of the GOSS Digital Self-Service in the Public Sector report findings to investigate how attitudes to digital transformation and online service delivery are developing.

We have an exciting opportunity for an enthusiastic and experienced software bid writer to become part of a successful team, playing a pivotal role in winning business for GOSS Interactive.

We are looking for a New Business Development Manager to join our Sales & Marketing team. This exciting opportunity requires a keen, ambitious sales professional looking to further enhance their skill set with one of the fastest growing UK technology companies in the industry. As a New Business Development Manager you will play an integral part of the sales team, responsible for selling the company's digital solutions to public sector organisations throughout the UK.

We are looking for an experienced Product Manager to take responsibility for driving forward existing and new products and services within the GOSS Digital Platform & GOSS Digital Transformation Services. Reporting into the CEO, you will be responsible for helping to define and deliver the vision and strategy for both. Internally you will work closely with our Digital Transformation, Sales, Marketing, Product and Solutions Development, Project Management, Technical Author, Support, Training and Finance teams. Externally you will gather market, client and end-user requirements, ensuring that our proposition continues to be market-leading.