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Case studies and reports

GOSS client successes and research into digital transformation.

Digital Self-Service Challenges and Future Delivery 2023 Report

Find out what digital self-service challenges the Public Sector is facing and what the future holds for digital transformation

Digital Self-Service Approaches and Performance 2023 Report

Learn how the Public Sector approaches digital self-service delivery and how they are performing when it comes to its delivery.

COVID-19 and the Future of Digital Self-Service 2022 Report

Learn how Public Sector digital self-service is changing in response to COVID-19 and the future of digital transformation.

Performance and Perceptions of Digital Self-Service 2022 Report

Find out how the Public Sector is performing when it comes to digital self-service and transformation

Approach to Digital Self-Service 2022 Report

Discover the departments responsible for digital transformation and the current level of services being delivered via digital self-service.

Antrim and Newtownabbey Council self-service case study

Discover how a suite of self-service, case management, bookings have improved Antrim and Newtownabbey's online customer services.

Plymouth Online Directory case study

Learn how moving the previous Plymouth Online Directory to the GOSS Digital Platform has eased the pressure on health, social, and wellbeing programmes.

Powys County Council new website case study

Find out how a new website using the GOSS Digital Platform has increased online self-service uptake for Powys County Council.