Case studies and reports
GOSS client successes and research into digital transformation.

Sunderland Community Chest Case Study
Find out how Sunderland City Council have updated their Community Chest application process using GOSS Case Management.

Digital Self-Service Challenges and Future Delivery 2023 Report
Find out what digital self-service challenges the Public Sector is facing and what the future holds for digital transformation

Digital Self-Service Approaches and Performance 2023 Report
Learn how the Public Sector approaches digital self-service delivery and how they are performing when it comes to its delivery.

West Berkshire Waste Permit Application Case Study
Find out how West Berkshire Council have updated their waste permit application process using the GOSS Digital Platform.

COVID-19 and the Future of Digital Self-Service 2022 Report
Learn how Public Sector digital self-service is changing in response to COVID-19 and the future of digital transformation.

Performance and Perceptions of Digital Self-Service 2022 Report
Find out how the Public Sector is performing when it comes to digital self-service and transformation

Approach to Digital Self-Service 2022 Report
Discover the departments responsible for digital transformation and the current level of services being delivered via digital self-service.

Hillingdon Council COVID Grant Scheme Case Study
Find out how Hillingdon Council delivered a COVID-19 grant scheme in just 4 days.

Preston City Council New CMS Case Study
Find out how Preston City Council have updated their Content Management System using the GOSS Digital Platform.

Barking and Dagenham COVID Portal Case Study
Find out how Barking and Dagenham have created a COVID-19 support portal using the GOSS Digital Platform.

Antrim and Newtownabbey Self-Service Platform Case Study
Discover how Antrim and Newtownabbey Borough Council have slashed call volumes in half with a new self-serve platform.

Plymouth Online Directory Case Study
Find out how Plymouth City Council have updated their Online Directory using the GOSS Digital Platform.