Case studies and reports
GOSS client successes and research into digital transformation.
Digital Self-Service Challenges and Future Delivery 2023 Report
Find out what digital self-service challenges the Public Sector is facing and what the future holds for digital transformation
Digital Self-Service Approaches and Performance 2023 Report
Learn how the Public Sector approaches digital self-service delivery and how they are performing when it comes to its delivery.
COVID-19 and the Future of Digital Self-Service 2022 Report
Learn how Public Sector digital self-service is changing in response to COVID-19 and the future of digital transformation.
Performance and Perceptions of Digital Self-Service 2022 Report
Find out how the Public Sector is performing when it comes to digital self-service and transformation
Approach to Digital Self-Service 2022 Report
Discover the departments responsible for digital transformation and the current level of services being delivered via digital self-service.
Antrim and Newtownabbey Council self-service case study
Discover how a suite of self-service, case management, bookings have improved Antrim and Newtownabbey's online customer services.
Plymouth Online Directory case study
Learn how moving the previous Plymouth Online Directory to the GOSS Digital Platform has eased the pressure on health, social, and wellbeing programmes.
Powys County Council new website case study
Find out how a new website using the GOSS Digital Platform has increased online self-service uptake for Powys County Council.