Building Connected Digital Services with Sunderland City Council
Discover how Sunderland City Council is connecting services, people and data through a unified digital platform, delivering organisation-wide service transformation.
Digital transformation at Sunderland City Council has been about far more than introducing new technology. Over the last six years, the council has used the GOSS Digital Platform to create a connected ecosystem of services that brings together residents, staff, elected members and data.
In this customer showcase, the Sunderland team share how they've expanded their use of the platform to support more than 300 digital forms, dozens of integrations and a wide range of end-to-end service journeys. From intranet transformation and councillor engagement to complex case management processes and self-service adoption, the session highlights how a small digital team has delivered significant organisational impact.
Watch the video below to learn how Sunderland is using the GOSS Digital Platform to connect services, improve customer experiences and drive continuous digital transformation.
