With the power of AI in the Digital Platform, enhance your organisation's efficiency, reduce administrative burdens, and improve citizen experiences. Seamlessly integrate AI to automate case handling, generate website content, and enhance service delivery, allowing your organisation to operate more efficiently and focus on your customers' needs.
Website content generation
- Service-specific content creation - AI helps draft service information pages, reducing staff workload and improving customer access to key resources.
- Automated FAQs and job listings - Instantly generate structured FAQ pages and job vacancies, ensuring consistency and accuracy across your website.
AI-driven case management
- Automated enquiry categorisation - AI analyses and classifies customer enquiries, routing them to the appropriate teams for swift resolution.
- Intelligent case summarisation - Summarises customer form submissions, including Welsh language translations, into structured case reports.
- Next-step guidance and escalation - AI identifies necessary actions, highlights relevant back-end teams, and suggests case escalation paths for faster issue resolution.
Advanced image analysis
- ID and document Verification - Digital Platform AI verifies identity documents for permits and licences, such as Blue Badge applications, streamlining the approval process.
- Fly-tip and waste analysis - Automatically assesses images of reported fly-tips, detecting hazardous materials and informing citizens if an issue has already been escalated.
- Visual compliance checks - Enhances enforcement by identifying document authenticity and verifying visual evidence for regulatory processes.
I've been able to achieve everything I planned to using GOSS. The Digital Platform is comprehensive and offers everything we need for the product we purchased.
Toby Field - Digital Services Officer
Lewes District and Eastbourne Borough Councils
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Get more info about the GOSS Digital Platform and the services we offer.
Request information (Want to know more?)Discover the Digital Platform's features
Enable customers to easily complete requests online and improve efficiencies in your organisation.
Create simple and intelligent forms that reduce manual processing and support online customer self-service.
Manage your organisation's web presence and easily create and publish website content to your customers.
Expertly manage customers' requests and automate task allocation to teams throughout your organisation.
Discover the Digital Platform's features (row 2)
AI
Leverage artificial intelligence within the Digital Platform to enhance service delivery, automate processes, and improve citizen engagement.
Enable your customers to make and amend online bookings for events and appointments.
Integrate the GOSS Digital Platform with back-office systems to deliver end-to-end online services.
Digitise services, enhance business efficiencies, and deliver a seamless online user experience.