Local Government AI in Action

Artificial Intelligence is rapidly moving from concept to application across local government, but what does that look like in practice?

This collection of demonstrations showcases how AI can be applied directly to local government digital service delivery, highlighting practical examples from the GOSS Digital Platform. Rather than standalone tools, these examples show how AI can be embedded into everyday workflows to improve consistency, streamline processes, and support more effective interactions with citizens.

Using AI for Content Consistency and Standardisation

See how AI can transform content creation within the GOSS Digital Platform, helping teams instantly rewrite and restructure text to improve clarity, accessibility, and consistency. This demo shows how large blocks of content can be refined into user-friendly, well-structured pages that align with tone of voice and best practice, reducing effort while improving the overall digital experience.

Automating Service Reporting with AI Image Recognition

Explore how AI can be embedded into reporting workflows to analyse uploaded images and extract meaningful data. Using examples like fly-tipping and abandoned vehicles, this demo highlights how AI can identify key details, pre-populate fields, and support automated decisions, helping streamline processes and reduce manual effort for both users and staff.

Smarter and Relevant Answers with the GOSS Digital Platform

Discover how AI-powered digital assistants can go beyond traditional chatbots, supporting both customers and staff with fast, contextual responses. This demo showcases how the Digital Assistant in the GOSS Digital Platform can pull information from knowledge bases and integrated systems, providing real-time answers and surfacing relevant data to improve interactions and decision-making.