Creating a Connect Customer Experience with Swansea Council
Discover how Swansea Council is creating a connected customer experience through My Account making it easier for citizens access council services.
Swansea Council is on a journey to create a more connected and seamless digital experience for residents, businesses and staff. Through its use of the GOSS Digital Platform, the council is expanding its My Account capabilities, integrating key services and modernising its wider digital estate.
In this customer showcase, the team at Swansea share how they're delivering customer and business account services, connecting back-office systems through APIs, transforming legacy websites and introducing new digital services such as room bookings and registrar appointments. The session demonstrates how a small team is delivering a wide-ranging programme of digital improvement through collaboration, innovation and incremental change.
Watch the video below to discover how Swansea Council is building a modern customer experience through connected digital services.
