Enhancing complaints management with NIHE

Effective complaints handling is critical for public trust and service improvement. In this case study session, the Northern Ireland Housing Executive (NIHE) will share how they enhanced their citizen feedback process using the GOSS Complaints product. From streamlining workflows to improving transparency and responsiveness, NIHE will walk through their approach, the challenges they tackled, and the outcomes they've achieved. Join us to gain actionable insights and inspiration for improving your own complaints handling and citizen engagement.