Case studies and reports
GOSS client successes and research into digital transformation.
There are 9 results
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Digital self-service approaches and performance 2024 report
Explore the public sector's methods for digital self-service delivery and learn how they're performing in executing these initiatives.
Digital self-service challenges and future delivery 2024 report
Find out what digital self-service challenges the Public Sector is facing and what the future holds for digital transformation
PSPS deliver digital success case study
Discover how PSPS enhanced Lincolnshire communities through digital innovation and customer-centric services.
Digital self-service challenges and future delivery 2023 report
Find out what digital self-service challenges the Public Sector is facing and what the future holds for digital transformation
Digital self-service approaches and performance 2023 report
Learn how the Public Sector approaches digital self-service delivery and how they are performing when it comes to its delivery.
Repurposing Bookings for HWRC case study
Discover how Antrim and Newtownabbey Borough Council and East Renfrewshire Council developed bespoke digital booking systems using the GOSS Digital Platform.
Preston City Council new CMS case study
Find out how Preston City Council have updated their Content Management System using the GOSS Digital Platform.
Antrim and Newtownabbey self-service platform case study
Discover how Antrim and Newtownabbey Borough Council have slashed call volumes in half with a new self-serve platform.
Powys County Council new self-service platform case study
Discover how Powys County Council have increased customer satisfaction using the GOSS self-service platform.