Project delivery and sign-off feedback

Let us know your opinions and provide us with feedback on how you believe we have delivered and signed-off your project with us.

Please use the below areas to feedback on the delivery and go-live phase of your project and provide sign-off acceptance of the work. If you have any queries please contact your GOSS Project Manager.
GOSS will process the information you submit in accordance with our Privacy Notice
1. Project title*
2. Your email address:*
3. Project Manager:*
Delivery phase:
1. Overall how did you rate the delivery phase?*
  
  Excellent
  
  Good
  
  Satisfactory
  
  Poor
2. Please provide further comments
3. Were services delivered in conformance with the Design and Specification?*
  
  Yes
  
  No
4. 1. Please provide comments on non-conformance:
5. 1. How do you rate the standard of work delivered?*
    
    Excellent
    
    Good
    
    Satisfactory
    
    Poor
  2. Please provide further comments
6. Did GOSS effectively manage changes to the scope? (if applicable)
  
  Yes
  
  No
  
  N/A
7. 1. Please provide further comments:
8. Was documentation provided fully acceptable? (if applicable)
  
  Yes
  
  No
  
  N/A
9. 1. Please advise how the documentation could have been improved:
10. Services were provided within the agreed schedule?*
  
  Yes
  
  No
11. 1. Was it communicated with you that the phase was behind schedule, and were new timescales communicated?
GOSS staff:
1. How effectively did GOSS staff work with your organisation?*
  
  Excellent
  
  Good
  
  Satisfactory
  
  Poor
2. Please provide further comments
3. Were administrative processes well executed? (i.e. invoicing, licensing etc.)*
  
  Yes
  
  No
4. 1. Please provide further comments:
Generic feedback:
1. How do you rate GOSS' overall performance?*
  
  Excellent
  
  Good
  
  Satisfactory
  
  Poor
2. Please provide further comments
3. What outstanding value did GOSS provide?
4. Are there any areas in which you feel GOSS could improve its service delivery?
5. Would you be willing to act as a reference?*
  
  Yes
  
  No
6. 1. Would you be willing for your comments to be used for marketing purposes?
    
    Yes
    
    No
7. Would you choose GOSS for future IT projects?*
  
  Extremely Likely
  
  Very Likely
  
  Likely
  
  With Reservations
  
  No
8. Any other comments:
Project sign-off:
1. Please select your acceptance of project sign-off:
  
  Full sign-off
  
  Conditional sign-off
  
  No sign-off
2. Thank you for accepting sign-off - Please note this will officially close the project and it will be handed over to the GOSS Support team.
3. Thank you for your feedback - Your comments will be passed to your GOSS Project Manager who will contact you shortly.

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Project delivery and sign-off feedback