GOSS have developed a brand new intranet for Gateshead Council employees, enabling improved communication and content management, whilst also providing better internal self-service for employees.
West Lothian Council needed a new self-service website to meet its target of moving 25% of face-to-face and phone interactions to online channels over 3-5 years.
As it moved more services online, Mendip District Council needed a simple web form solution to deliver multiple online payments that was fully integrated with its Capita payment portal.
Mendip District Council is preparing for the digital future with a new five-year web strategy that will move more enquiries and transactions online, significantly reducing its service delivery costs.
The customer service team identified GOSS as channel shift specialists and asked them to facilitate a one-day channel shift workshop for the entire management team.