CSA Experience Workshop

Join us for an interactive session focused on shaping the future of the CSA experience in the GOSS Digital Platform. As we develop new capabilities to support how Customer Service Advisors manage customer contact, we want to ensure the design reflects real user needs and priorities.

During this workshop, we'll explore early ideas, review proposed approaches, and gather your insights to help refine and enhance the solution. Your feedback will play a key role in ensuring the platform delivers a more intuitive, efficient, and effective experience for all users.