Discover how Ards and North Down Borough Council transformed its waste and recycling services with a smarter, resident-focused digital solution delivered in partnership with GOSS and Tailwind Digital. By reimagining how people access bin collection information and report issues online, the Council created a seamless, mobile-friendly experience powered by real-time operational data. This collaborative, user-centred approach has reshaped service delivery, reduced pressure on customer teams, and set a new benchmark for digital waste services. Download the full case study to uncover how the Council is building a smarter, more efficient, and future-ready experience for residents across the borough.
The Bin Widget project has reduced calls to service and led to a happier call handling team.
Ian Frazer - Waste Collections Service Manager
Ards and North Down Borough Council
Case study at a glance...
Reduced bin reports
One-third fewer calls and 36% fewer missed-bin reports have eased pressure on customer services and improved overall responsiveness.
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Better mobile usage
A more intuitive, mobile-friendly online journey enables citizens to quickly find bin information and self-serve with confidence.
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Improved efficiency
Streamlined processes and reduced manual handling allow waste service teams to focus on higher-value work and resolve issues faster.
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Accurate real-time data
Highly reliable, operationally verified data builds citizen trust by providing accurate, up-to-date bin collection details.
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Reduced bin reports
Reduced bin reports
Reduced bin reports
One-third fewer calls and 36% fewer missed-bin reports have eased pressure on customer services and improved overall responsiveness.
See more
Better mobile usage
Better mobile usage
Better mobile usage
A more intuitive, mobile-friendly online journey enables citizens to quickly find bin information and self-serve with confidence.
See more
Improved efficiency
Improved efficiency
Improved efficiency
Streamlined processes and reduced manual handling allow waste service teams to focus on higher-value work and resolve issues faster.
See more
Accurate real-time data
Accurate real-time data
Accurate real-time data
Highly reliable, operationally verified data builds citizen trust by providing accurate, up-to-date bin collection details.
See moreDownload case study
Get your copy of the Ards and North Down Borough Council Smarter Waste Services Case Study
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