Improving customer enquiry management
Learn how Norfolk County Council have revolutionised their customer enquiries with a brand new end-to-end process.
Discover how Norfolk County Council has transformed its general enquiries process in this special webinar recording. Hosted by the Customer Services Team at Norfolk, this session showcases their GOSS Case Management-backed approach, which streamlines operations, manages over 600 new customer enquiries daily, and enhances customer service.
Last modified:
27 March 2025
16:06
