Dumfries and Galloway Council, serving over 148,000 citizens, faced the challenge of swiftly responding to COVID-19 by providing online support and services. They developed a COVID-19 support website to offer accurate information and support to residents. Additionally, they created a business support fund application service to aid local businesses and extended their services to help newly self-employed individuals apply for government hardship funds. Leveraging the GOSS Digital Platform, the council efficiently managed high volumes of applications, improved operational efficiency, and enhanced customer satisfaction. Their agile response showcased the effectiveness of digital solutions in addressing pandemic-related challenges.
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Using the GOSS Digital Platform, has given us the ability to deliver online services very quickly, enabling us to process more applications automatically without the need for manual intervention. The services we have provided have given us the ability to mobilise very quickly, yet also providing us with the ability to amend and refine the services as we receive feedback.
Mark Molloy - Lead Officer COVID-19 Communications
Dumfries and Galloway Council
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