Powys County Council faced the challenge of providing reliable services to a diverse population across Wales. Their existing self-service website lacked integration and efficient back-end systems, leading to delays and frustration for customers. To overcome these issues, they adopted the GOSS Digital Platform, a flexible web content management system with integrated CRM capabilities. The council leveraged the platform's adaptability to design and implement bespoke online processes based on customer feedback and department requirements. By prioritising top tasks and utilizing data-driven insights, they introduced the new website in phases, achieving a smooth transition. Throughout the process, GOSS proved to be a dedicated and supportive partner, working closely with Powys to achieve their goals and challenges.
Download this case study to discover more about Powys County Council's journey to improve their self-service platform...
We can now build our own processes. We liaise with departments and consider customer feedback to build something completely bespoke to our requirements. That's ultimate flexibility.
Sarah Ryan - Channel Access Manager
Powys County Council
Download case study
Get your copy of the Powys Council New Self-Service Platform Case StudyDownload case study (Download case study)