Digital self-service approaches and performance 2023 report
Learn how the Public Sector approaches digital self-service delivery and how they are performing when it comes to its delivery.
The GOSS Digital Self-Service in the Public Sector research initiative is the UK's largest and most comprehensive review of current practices in government organisations. Now in its eighth year, this series of survey reports examine the current landscape of digital self-service across the Public Sector, and looks at how organisations are hoping to progress in the coming years.
Download the first of two reports in this research initiative - Digital Self-Service Approaches and Performance. In this report, learn how the Public Sector approaches digital self-service delivery and how they are performing. Discover how organisations define successful digital self-service, what departments are responsible for digital transformation, and the percentage of services currently being delivered via digital self-service. Plus, find out what digital and online objectives Public Sector organisations have and whether they are achieving them.
Discover in this report...
- Digital self-service delivery and usage
- Measures of digital self-service success
- Digital self-service decision making
- How digital self-service objectives are being met
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