Enabling self-service through user-centred design
As your website becomes critical to the success of business, you need it to provide the best possible customer experience. That means making it easy to navigate and search, as well as delivering the services and capabilities that today's web users demand.
Review of Guildford Borough Council's 4* website in Socitm Better Connected 2014:
"Only one form of navigation makes it easy to pick out what I am looking for and it works really well. Why can't everyone else do this? The landing pages are similarly clutter-free. The site excels in the experience it delivers on a mobile, where it is second to none."
Accelerate Channel Shift with the UK's leading CMS
Websites need to provide an outstanding customer experience every time - otherwise the sought-after channel shift savings will never materialise.
That means building the website with a powerful, easy-to-use content management system (CMS) that makes life as easy as possible for your internal content managers and your external website visitors alike.
As the UK's leading CMS, GOSS iCM (intelligent Content Management) has everything you need to publish and manage content, engage with citizens and businesses, and achieve your channel shift goals. Plus, our ultra-secure, high-performance website hosting service means your site will always be up and available for your visitors - while costing you less to manage
"GOSS understands local government and the need for any organisation to have access to reliable technology. We love the flexibility of GOSS iCM and the approvals system is very good for maintaining governance across a big site."
Creative. Engaging. Responsive.
The best websites combine a User Centred Design approach with smooth and easy online processes to ensure visitors can find and do what they want - every time.
Organisations need to deliver services in a digital world that's increasingly mobile-first. To speed up your journey, GOSS have developed the ultimate Self-Service Platform for delivering multi-channel customer service. This allows customers to transact with your organisation digitally on all devices, encouraging channel shift and digital take-up.
Delivering 'Amazon-Like' Services
The GOSS Self-Service platform helps you to deliver your services on all devices as well as provide 'assisted service' to enhance your off-line channels.
It encourages and enables customers to channel shift by completing transactions digitally for a range of services including Council Tax, Benefits, Licencing, Parking, Waste, Libraries, Schools etc. freeing up staff and resources to deal with more complex cases.
The Self-Service Platform works on all digital devices, mobile, tablet and web, for convenient access to services 24/7/365, anonymously or with a simple sign-on for personalised requests.