Enabling self-service through user-centred design
As your website becomes critical to the success of business, you need it to provide the best possible customer experience. That means making it easy to navigate and search, as well as delivering the services and capabilities that today's web users demand.
Review of Guildford Borough Council's 4* website in Socitm Better Connected 2014:
"Only one form of navigation makes it easy to pick out what I am looking for and it works really well. Why can't everyone else do this? The landing pages are similarly clutter-free. The site excels in the experience it delivers on a mobile, where it is second to none."
Accelerate Channel Shift with the UK's leading CMS
Websites need to provide an outstanding customer experience every time - otherwise the sought-after channel shift savings will never materialise.
That means building the website with a powerful, easy-to-use content management system (CMS) that makes life as easy as possible for your internal content managers and your external website visitors alike.
As the UK's leading CMS, GOSS iCM (intelligent Content Management) has everything you need to publish and manage content, engage with citizens and businesses, and achieve your channel shift goals. Plus, our ultra-secure, high-performance website hosting service means your site will always be up and available for your visitors - while costing you less to manage
"GOSS understands local government and the need for any organisation to have access to reliable technology. We love the flexibility of GOSS iCM and the approvals system is very good for maintaining governance across a big site."
Creative. Engaging. Responsive.
The best websites combine a User Centred Design approach with smooth and easy online processes to ensure visitors can find and do what they want - every time.
Forms & Process Platform
Designed specifically for the public sector, the GOSS Forms & Process Platform is a mobile-friendly service comprising a range of innovative tools to help local authorities deliver improved services, channel shift and cost savings by bringing together Forms, Business Process Mapping, Integration and Analytics.
Built from the ground up to accelerate channel shift services, the GOSS Forms & Process Platform offers public sector organisations including councils, central government and hospitals, blue light organisations and housing associations the opportunity to engage more citizens online with its mobile-focused, easy-to-use services.