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GOSS SelfServe

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Channel shift to online digital service delivery using GOSS SelfServe. This easy to use self-service solution enables your customers, citizens and staff to access your organisation's services online, freeing up your resources to deal with customer requests in a more efficient manner.

GOSS SelfServe provides your organisation with the capability to transform services through the design and build of custom online eForms, workflows and processes creating effective online transactional services. Provided with a 'My Account' based portal, this self-service solution enables your customers and citizens to report, request and track their online service transactions. Furthermore the 'My Account' functionality also makes it possible to offer assisted digital support to those customers who may require face-to-face or over-the-phone assistance to complete their online transactions.

 

Features & Benefits


 

Enable Channel Shift

Move your customer transactions and service requests online with self-service and assisted-service

 

'My Account' Customer Portal Functionality

Customers can easily sign up for a 'My Account' portal to make and track service requests, reports and transactions

 

Intuitive Workflows and Processes

Create intuitive business workflows and processes which streamline and make business processes more efficient

 

Manage Tasks Between Your Team

Easily manage tasks with a user-friendly control panel and optionally add case management and job allocation  

 

Connect to Your Existing CMS

Use GOSS citizen portal functionality to link GOSS SelfServe to your existing CMS/website

 

Transaction Status Updates

Automatically update customers via email, GOSS MyAccount, and/or SMS of transaction status

 

AI & Chatbot Integration

Optionally enable users to use AI and Chatbot technologies to complete transactions with GOSS SelfServe

 

Expansion Options

Expand the functionality of GOSS SelfServe with a GOSS Expansion 'add-on' module

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