Self-Service Platform

Reduce costs, Increase revenue, Delight customers

Organisations need to deliver services in a digital world that's increasingly mobile-first. To speed up your journey, GOSS have developed the ultimate Self-Service Platform for delivering multi-channel customer service. This allows customers to transact with your organisation digitally on all devices, encouraging channel shift and digital take-up.

MyAccount mobile Deliver 'Amazon-Like' Services

The GOSS Self-Service Platform helps you to deliver your services on all devices as well as provide 'assisted service' to enhance your off-line channels.

It encourages and enables customers to channel shift by completing transactions digitally for a range of services including Council Tax, Benefits, Licencing, Parking, Waste, Libraries, Schools etc. freeing up staff and resources to deal with more complex cases.

The ultimate customer portal

All the forms, business process management, workflow and integrations are included, and usage data is visualised within a series of intuitive dashboards. Re-keying is removed and information accuracy is improved as the customer enters their own data and submits it directly to the back-office workflow.

Rapid savings with Self-Service

The public sector organisations expects to save over £1.42m each in the next 12 months with self-service and £8.74m each over 3 years, according to our survey of over 350 senior public sector leaders.

The delivery of digital self-service by organisations is expected to grow considerably, with two-thirds of respondents to a GOSS survey saying that 50-100% of services will be self-service in three years' time. 

Self-Service Platform features

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My Account

Provide customers with a single 'personalised' place to register, request, track and update all their transactions and account information.

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Assisted Service

Allow call centre staff to assist the 9,000,000 UK customers who need help to access and complete online transactions.

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Forms

Create and implement sophisticated, effective forms via a user-friendly drag-and-drop interface. Import and customise forms quickly.

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Business Process Management

Analyse, redesign and deliver your business processes for a digital and 'mobile-enabled' world

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Integration

Out-of-the-box integration is now possible with your wider systems environment, seamlessly linking a wide variety of applications and services.

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Analytics

Dashboards showing real-time savings to track the success of your digital transformation. Share real-time data with staff and customers.

SELF-SERVICE PLATFORM BENEFITS

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For your organisation

Reduce avoidable contact, increase digital transformation. Save money and increase customer service.

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For your staff

Eliminate re-keying and mistakes, improve contact centre efficiency, free up staff for complex cases.

Image representing For your customers
For your customers

Award-winning user experience. 24/7 access via mobile, tablet and desktop. All transactions in one place

INTRODUCTION TO THE GOSS SELF-SERVICE PLATFORM

Video for Public Sector and Local Authorities

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Have a question? Call us on 0844 880 3637 or  book a demo