Analytics

Channel Shift cost savings quickly mount up. A dashboard showing real-time savings and the return on investment (ROI) is a great motivational tool for your staff, and a great way to demonstrate efficiency savings to taxpayers and the community.

With GOSS Self-Service Platform you can set up a custom dashboard for internal or external use, to track and visualise the success of your Channel Shift initiatives, including:

• Measure volumes of self-service transactions by council service
• Review volumes of transactions by channel
• Share service requests received
• Analyse top tasks conducted online
• View cost savings achieved from Channel Shift
• Browse interactive maps of reported incidents (fly-tipping, graffiti, etc.)

Dashboards are a great way to see what you've achieved so far, but also provides a wealth of data on which Channel Shift initiatives are most successful - enabling you to understand what works and apply that knowledge across the board to continuously improve service delivery.