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As public sector organisations face up to a combination of shrinking budgets, rising costs and increased demand, delivering services through self-service is becoming an essential cornerstone of the digital transformation necessary to improve service delivery whilst reducing costs.
Our first blog in this new series about digital transformation is about improving business processes, with our Transformation Consultant Nicola Ratcliffe.
Welcome to the latest Transformation blog series where we are focusing on digital transformation: the joys, the pitfalls and the lessons that can be learnt from sharing experiences.
We have been busy little bees here at GOSS. Before Christmas we were all excited to be undertaking the preliminary research and kick off meetings for the all new Love Hackney destination website.
Delivering services online is at the heart of many companies and organisations and Customer expectations are continuing to be led by larger websites.
On Saturday, GOSS held its first ever Christmas party for employees and their children.
We're all excited here at GOSS as we are lucky enough to have won the contract to create the all new Destination Hackney website. Our exciting challenge is to capture the essence of the borough and make every inch of it accessible, inspirational, fresh, social and cutting edge.
GOSS staff had loads of fun at this year's Halloween Spooktacular! The offices and the staff were all dressed for the occasion.
In order for businesses to deliver increasing value to their customers, they need to understand the customer's needs while offering them a complete digital user experience.
When a business is providing a complete online user experience for their customers, getting the digital self-service platforms to the necessary level of integration is a major objective in improving customer satisfaction.
Introducing digital self-service platforms across your systems can be a daunting task, but it needn't be. There will undoubtedly be areas where you'll need help and support—especially when integrating them across multiple devices, but going back to basics, we can look at some topics to get your initial questions answered.
Digital Self-Service in the Public Sector 2016, one of the UK's largest surveys of its kind, demonstrates the dramatic rate of change expected within public sector online service delivery by 2019.

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