News and Blog

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As a relatively new client, Powys County Council have achieved a lot with the GOSS Digital Platform in such a short space of time. We give the lowdown on how they are using the platform to support their wider transformation project.
Forms and Endpoints get an upgrade in the new GOSS iCM 10.0.6.0 release
100% of clients satisfied with the recent GOSS User Group.
Our clients give us their feedback in the annual GOSS Client Satisfaction Survey.
Previously we published a blog talking about how we review business processes to improve service delivery and identify savings. In this blog we focus on waste processes, as they are perhaps the most visible of council services, with the liveried trucks out on the road visiting every property weekly or fortnightly.
In a previous blog, we shared the joy of personas and how they can help you to gain a greater and shared insight into your customers. This time, we are looking at how this knowledge can be enhanced by undertaking targeted and focused research.
Our trusted approach to digital transformation provides a route through the maze of the new world of digital standards. We can help you to deliver world class digital services whilst achieving successful digital assessments.
GOSS have developed a brand new intranet for Gateshead Council employees. Recently launched, the new intranet has enabled improved communication and content management, whilst also providing better internal self-service for employees.
As public sector organisations face up to a combination of shrinking budgets, rising costs and increased demand, delivering services through self-service is becoming an essential cornerstone of the digital transformation necessary to improve service delivery whilst reducing costs.
Our first blog in this new series about digital transformation is about improving business processes, with our Transformation Consultant Nicola Ratcliffe.
Welcome to the latest Transformation blog series where we are focusing on digital transformation: the joys, the pitfalls and the lessons that can be learnt from sharing experiences.
Delivering services online is at the heart of many companies and organisations and Customer expectations are continuing to be led by larger websites.

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