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Migrating its website to the GOSS Digital Platform has enabled Plymouth Online Directory to ease the pressure on health, social, and wellbeing programmes.
We bust some digital transformation myths to help you deliver improved online or digital services for your customers.
Our latest annual survey shows that digital self-service continues to evolve, albeit slowly. But there are signs of hope as the public sector adapts to a constantly changing digital world.
Contacting the councils used to be a frustrating and inconsistent experience. Now the two authorities have streamlined service delivery with a new digital platform from GOSS.
As part of our blog spot series into accessibility, the GOSS Creative team bring you three new useful tips when it comes to designing for accessibility.
With the new accessibility regulations set to come into force for all new websites this September, and in another 12 months for all existing websites, we delve into what your organisation needs to be doing when it comes to designing and building websites for accessible use.
A new website designed and built in collaboration with the GOSS Creative team has enabled an intuitive user experience to help deliver the digital services customers demand from their council.
A new website using the GOSS Digital Platform has increased levels of online self-service, driven up satisfaction, and freed up more time for valuable, customer-facing services.
We take you through the new Public Sector website and mobile application accessibility regulations to find out what your organisation needs to be doing.
We look at a couple of simple ways your organisation can begin to tackle the evolving needs of your customers' contemporary behaviour.
Our latest annual survey on digital self-service in the public sector shows a widening gap between organisations' goals and their capability to achieve them. We look at what's going wrong - and how to turn things around.
We examine the importance of better knowing your customers' needs, wants and expectations, and delve into the art of persona creation, looking at how it can improve service delivery when applied well...

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