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We look at a couple of simple ways your organisation can begin to tackle the evolving needs of your customers' contemporary behaviour.
Our latest annual survey on digital self-service in the public sector shows a widening gap between organisations' goals and their capability to achieve them. We look at what's going wrong - and how to turn things around.
We examine the importance of better knowing your customers' needs, wants and expectations, and delve into the art of persona creation, looking at how it can improve service delivery when applied well...
We analyse the past three years of the GOSS Digital Self-Service in the Public Sector report findings to investigate how attitudes to digital transformation and online service delivery are developing.
Local authorities remain under severe pressure to digitally transform, but it's often a slow process. Many authorities are now taking a more tactical approach in an effort to speed things up - and a new set of G-Cloud 10 solutions from GOSS are here to help.
Dumfries & Galloway residents continue to have access to crucial online services during bad weather.
To user test, or not user test, that is the question?
Our latest webinar recording reveals what you can do to get your organisation ready for GDPR.
Gateshead Council have recently released a brand new service which enables its 200,000 residents to report cases of fly-tipping.
Find out when we are available throughout the festive period.
Our annual Digital Self-Service Survey results show how Public Sector organisations are changing their attitudes towards the length of time needed to implement services online.
In previous blogs, I have talked a lot about reviewing processes, how to go about it and what outcomes have been identified by customers. This time I am focussing on the tools that support you when undertaking a service or process review. These are the tools that enable things to happen in a timely way whilst maintaining interest of those that are a part of the review.

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