News and Blog
Our annual Digital Self-Service Survey results show how Public Sector organisations are changing their attitudes towards the length of time needed to implement services online.
In previous blogs, I have talked a lot about reviewing processes, how to go about it and what outcomes have been identified by customers. This time I am focussing on the tools that support you when undertaking a service or process review. These are the tools that enable things to happen in a timely way whilst maintaining interest of those that are a part of the review.
As a relatively new client, Powys County Council have achieved a lot with the GOSS Digital Platform in such a short space of time. We give the lowdown on how they are using the platform to support their wider transformation project.
Previously we published a blog talking about how we review business processes to improve service delivery and identify savings. In this blog we focus on waste processes, as they are perhaps the most visible of council services, with the liveried trucks out on the road visiting every property weekly or fortnightly.
In a previous blog, we shared the joy of personas and how they can help you to gain a greater and shared insight into your customers. This time, we are looking at how this knowledge can be enhanced by undertaking targeted and focused research.