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Frequently Asked Questions

All the answers to your questions

LiveChat enables you to configure the maximum number of concurrent conversations per agent and a maximum queue time.
As part of the standard solution GOSS provide a daily and monthly report.
The button is basically an element of Javascript, so launches the chat window there and then requested from our servers at GOSS.
When there are no agents available the button cannot be hidden completely. The "offline button" can either link to a contact form or redirect to a webpage of your choice.
When there are no agents available the button cannot be hidden completely. The "offline button" can either link to a contact form or redirect to a webpage of your choice.
LiveChat enables you to monitor an individual chat whilst it is running as a manager, by watching the chat room.
As standard nominated members of your organisation will receive a daily report detailing the number, length, time and content of the previous day's chats. There is also a monthly summary report.

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