As more of your business and support services move online, your website needs to offer the best possible experience. That means providing immediate online access to expert, whenever customers need it. GOSS Content Management can easily be extended with optional LiveChat capabilities to ensure website visitors stay within your digital channel and increase online transactions.
With GOSS LiveChat, your website visitors can type in a question and get an immediate response from your agents with no need for a phone call. It increases your resolution rates, keeps people in your web channel, and lowers your cost of service delivery. GOSS LiveChat is proven to increase satisfaction by giving customers the information they need, when they need it. It reduces abandoned transactions and is proven to convert more website visitors into repeat customers.