GOSS software delivers full customer self-service platform
GOSS Interactive have launched a new version of their market-leading software to deliver web content management and customer self-service platforms to many public and private sector organisations, GOSS iCM 10.0.2.0.
The latest version sees stronger functionality that makes integrating 3rd party applications and data for presentation on a website even easier. As well as the GOSS API, developers can also use the Talend open source tools that are embedded in GOSS iCM to easily link applications together. When coupled with the leading forms, business process mapping and the dashboard tools already in GOSS iCM (intelligent Content Management), the suite can be used to deliver excellent customer self-service, improved digital service delivery and exceptional ROI.
GOSS iCM 10.0.2.0 will help organisations deliver an excellent customer self-service portal with tight integration into CRMs and significantly improved business processes.
GOSS are leading the drive to help organisations create excellent experiences and innovative self-service platforms for their customers. We are assisting organisations in realising important savings with the implementation of successful Channel Shift strategies. The latest release of GOSS iCM will further enhance the ability for savings to be made whilst improving service delivery and integration into back-end systems.
Rob McCarthy, CEO, GOSS Interactive
We've upgraded from GOSS iCM 188.8.131.52 to GOSS iCM 10.0.2.0. The upgrade process was the quickest and simplest upgrade we've done. Our GOSS iCM users are impressed with the new speed and features in GOSS iCM 10.0.2.0.
James Isolano, Software Developer, South Kesteven District Council
Improve your integrations, forms and content management
GOSS iCM is packed with new features that will help Administrators and Developers deliver improved products, services and information via websites and mobile devices.
Administrators can make use of more GOSS Forms Expert enhancements with new field types and a unique tool to import a form from HTML to a GOSS iCM form. Developers can also do more with the GOSS API server and Talend integration tools to further enhance customer experience. Talend provides over 800 connected to major applications and databases.
Talend Data Integration
GOSS iCM 10.0.2.0 includes support for Talend Data Integration, providing the field types and forms necessary for uploading a Talend "job" to the API Server, ready for use in GOSS iCM. Talend offers robust data integration in an open and scalable architecture to maximise its value to your business. Simple, graphical tools and wizards get you up and running quickly with native code generation that streamlines development.
Talend is the world's leading provider of open source data integration and application integration solutions. The solution delivers a compelling set of benefits to data-intensive organisations large or small. The solution is powerful with easy-to-use features. Talend provides all the functionality you need to design and execute a wide range of data integration processes such as data migration (including both ETL and ELT) and data synchronisation. Using the Talend solution delivers substantial cost savings compared to either labour-intensive custom development or proprietary software.
Talend provides an extensible, highly-scalable platform to access, transform and integrate data from any business system in real time or batch to meet both operational and analytical data integration needs.
With over 800 connectors, Talend connects natively to databases, packaged applications (ERP, CRM, etc.), SaaS and Cloud applications, mainframes, files, Web services, data warehouses, data marts, and OLAP applications.
Easier content management
There are many new features and additional functionality included in GOSS iCM. This helps content editors to easily mass edit articles and media, create media, adhere to accessibility standards and create content on the fly.
GOSS Forms Expert
Within GOSS Forms (a free addition to GOSS iCM) it is now even easier to import and export forms and groups of forms. Drop-Down lists can be tested, if the data they use is populated from a 3rd party data source. Google Analytics tracking code is easier to add to forms so that each event and error message can be captured in Google Analytics.
With GOSS Forms Expert is also designed to speed up the development of forms for Mobile, Tablet and other responsive devices.
Channel Shift ready
GOSS iCM is the perfect choice for organisations who want to realise savings with Channel Shift. In the , completed by 442 individuals from 362 organisations, 58% of respondents said they had a Channel Shift strategy in place - up from 39% in the last survey - and that Channel Shift is expected to save, on average, £1.75m per organisation in the next 12 months. Re-engineering business processes and delivering services on mobile devices are also seen as top targets for 2015. 89% of respondents say that they are either already engaged in, or planning to engage in Business Process Mapping in 2015. 42% of survey respondents stated that mobile channels are seen as the biggest source of cost savings.