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GOSS for Complaints

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Easily manage the wide range of incoming complaints from your customers and citizens using GOSS for Complaints. Designed specifically for use by Public Sector organisations, using this out-of-the-box and end-to-end GOSS for Business solution you can efficiently assess complaints and allocate for internal investigation, whilst also keeping your complainant informed of case progress.

Using proven GOSS case management technology, GOSS for Complaints can be used at a scale to meet your specific organisational needs, be that team, departmental, or through to a full corporate complaints management solution. GOSS for Complaints also caters for customer or citizens looking to submit general comments or compliments about your organisation's services. The graphical dashboards included within GOSS for Complaints enable you to closely monitor a range of reportable metrics such as the status of complaints, the duration complaints spend in status stages, and SLA performance.

 

Features & Benefits


 

Efficient Complaints Management

Easily manage the wide variety of customer or citizen complaints with GOSS for Complaints

 

Public Sector Complaints Management

GOSS for Complaints is a perfect solution for Public Sector organisations looking to manage their customer's and citizen's complaints and compliments

 

Report Performance with Dashboards

Easily monitor and manage customer's and citizen's complaints, comments and compliments with reporting dashboards

 

Upload and Store Files

Easily upload and store case documents such as letters, photos, etc

 

Citizen Transparency

Obtain a single view of the customer or citizen's activity, and enable customers and citizens to view the status of their complaints via GOSS MyAccount

 

Out-of-the-Box Solution

Enable your organisation to rapidly deploy a complaints management system with this pre-configured solution

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