Digital transformation: not a waste of time
Our inaugural service-specific Digital Transformation Group came together in Peterborough this month to review all things waste.
GOSS Digital Transformation Groups are run with an ethos of getting things done. We don't just talk about moving things online. We look in detail at how specific services can be digitalised.
That way our clients are empowered by real ideas to implement change when they get back to the office.
Creating the ultimate waste services
Peterborough delegates were encouraged to invite their Head of Waste Services along to the event. Bringing together key stakeholders meant all parties gained a deeper understanding of how their services could work online.
Glenn Buck, Environmental Services Group Manager, Great Yarmouth Borough Council, attended with his team on a fact-finding mission to see how certain waste services could be delivered on the GOSS Digital Platform. He said:
For a non-techie, the day did de-mystify the terminology and the technical aspects."
Lisa Chandler, Support Services Manager, GYB Services, Great Yarmouth Borough Council, added:
Excellent day, full of information with a light hearted tone. The networking was invaluable."
Held locally, these free GOSS community events allow you to sit down with neighbouring councils so you can share approaches, best practice ideas and experiences. You're often trying to achieve the same goals, so why re-invent the wheel? You can learn what's been done, what's worked and what hasn't.
Find out about the next Digital Transformation Group near you:
South Holland District Council presented its experience launching garden waste collections online, so others could take away key pointers on what worked well, and what didn't.
Jennifer Robinson, Senior Business Analyst, Bedford Borough Council, attended the event with colleagues so they could get a feel for how GOSS forms are working in real life situations. She said:
It was very helpful to have the case study and ability to talk to the council that presented it. The workshop session was useful for hearing how different groups approach a similar set of issues."
Real outcomes and real solutions
Attendees worked together to create the ultimate missed bin, street cleaning and garden waste collection processes based on tried and tested experiences. By utilising this event as a unique sounding board for ideas, delegates left with a clear starting point for moving their waste services online, which will help them start saving significant amounts of time, effort and money as well as improving the service for their citizens.
David Wright, Policy and Communications Manager, Fenland District Council, said:
The smaller group concentrating on a specific theme allowed people to share their previous and current experiences. A really good session."
Rachel Pick, Web Consultant, South Holland District Council, added:
[The smaller group] meant more scope to interact with colleagues in different councils doing the same things, but in different ways. Nice way to get new ideas on the same problems."
Don't miss out on the next digital transformation groups...
Our next Digital Transformation Group in Peterborough will be held in September (date TBC) where we'll be looking at housing or environmental services (or something else). If you're interested in attending, .
We will be taking the waste services Digital Transformation Group on the road to the south east in September. Spaces will be limited so be sure to .
We'll also be making a stop in Scotland, so if you'd like to get involved in that one, .