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Digital Transformation

As the UK's Public Sector Digital Transformation and Channel Shift specialists, GOSS has developed our unique 'Six Steps to Channel Shift' methodology. Using this methodology GOSS has already helped numerous Public Sector organisations improve and accelerate Digital Transformation and Channel Shift initiatives for maximum efficiency gains, cost savings and customer satisfaction.

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RESOLVE team leading at Senior Management Engagement workshopDELIVERING EXPERTISE AND SUPPORT

GOSS is a leading partner for organisations wishing to deliver significant improvements in customer focused service delivery whilst achieving significant cost savings, through delivering transformational and channel shift programmes. Having worked with over 90 organisations, GOSS is ideally placed to provide the expertise and support to any organisation starting on this journey.


Behind our success is our unique six steps methodology, which enables organisations to follow a tried and tested approach to improved service delivery to customers and achieving efficiency savings. 

Behind each step is a suite of activity designed to achieve the programme and project goals. Whilst this can be approached as a single programme methodology, it is also structured in such a way that each step can be delivered as a standalone project to support any programmes that may be already underway. The steps naturally interact and overlap.

Within each step we have identified the activity that is required; this may be a workshop, producing documents or other activity. We then show you what we can do to help you to deliver this and any supporting documents that we are happy to provide to start you on your journey. Finally, we have identified the benefits from undertaking the activity so that you know what outcome that you should expect from the activity.

6 Steps for Digital Transformation Success
The Six Steps To Digital Transformation and Channel Shift Success
Step 1 | Engagement & Transformation
Engaging right across the organisation to achieve channel shift and transform the organisation
Step 2 | Customer Insight
Putting the customer at the centre of your thinking and every plan or outcome is built around this ambition
Step 3 | Channel Insight
Gaining an in-depth understanding of the way that channels are currently used for each service
Step 4 | Channel Access Strategy
Ensuring that services are easily accessible, simple to use, streamlined, convenient, cost effective and robust
Step 5 | Channel Improvements
Implementing the action plan for each channel using the GOSS user centred design (UCD) process
Step 6 | Process Improvements
Transforming services to ensure their processes are completely customer focused and digitally enabled
See more 6 Steps for Digital Transformation Success
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