Business Process and Workflow
In all organisations it's common for even the simplest process to get convoluted over time. To be successful with your Channel Shift Strategy, you need to re-examine your organisational processes and re-design them for a digital-first (and increasingly mobile-first) age.
By creating simple and functional processes, using industry-standard tools, you can quickly improve customer satisfaction and significantly reduce the cost of your service delivery. Enabling services to be started and completed online will increase user take-up, reduce organisational waste and deliver a successful Channel Shift Strategy for your organisation.