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Business Process and Workflow

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In all organisations it's common for even the simplest process to get convoluted over time. To be successful with your Channel Shift Strategy, you need to re-examine your organisational processes and re-design them for a digital-first (and increasingly mobile-first) age.

By creating simple and functional processes, using industry-standard tools, you can quickly improve customer satisfaction and significantly reduce the cost of your service delivery. Enabling services to be started and completed online will increase user take-up, reduce organisational waste and deliver a successful Channel Shift Strategy for your organisation.

Workflow Level 1 - Creating Workflow Processes

The GOSS Workflow 1 course provides delegates with the skills they need to create GOSS Workflow Process diagrams and link them to GOSS iCM Forms.

Workflow Level 2 - Integrations

Delegates attending the Workflow 2 training course will build upon their existing knowledge of workflow processes and develop the skills needed to implement more advanced functionality.