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The ability to deliver digital self-service has been around for a long time, but only now is it top of the public sector agenda. To tackle significant cuts to spending power, delivering a seamless end-to-end digital self-service platform is now essential for councils.
New research shows the availability of public sector services through digital self-service is expected to grow by 310% over the next three years, with public sector organisations expecting to save £8.74 million each over the same period.
Google has just updated its search listings algorithm to reward sites that are mobile friendly and relegate those that are not. Is your council website at risk of dropping down the mobile search rankings?
Award-winning ferry operator, Caledonian MacBrayne (CalMac), is sailing closer to delivering the ultimate online customer experience after appointing GOSS Interactive to deliver its new website.
In 2015 over 80 Local Authorities who have their websites powered by GOSS iCM (intelligent Content Management) had their excellence performance recognised in the Socitm Better Connected 2015 report.
GOSS Interactive have launched a new version of their market-leading software to deliver web content management and customer self-service platforms to many public and private sector organisations, GOSS iCM 10.0.2.0.
The public sector is aiming to save more than £5bn collectively in 2015 by shifting transactions to lower-cost online channels including web, mobile and social media.
It is easy to share forms via the GOSS Self-Service Platform Community. This example by West Berkshire Council could save each local authority £13,000 annually on one service.
GOSS is celebrating being shortlisted as a finalist in the Best Technological Innovation category at the 2014 Travolution Awards.