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How GOSS iCM 10.0.4.0 is driving digital self-service
GOSS has launched the latest iteration of its digital platform technology: GOSS iCM 10.0.4.0.
Spotlight on digital self-service: City of Wolverhampton Council
The City of Wolverhampton Council is on track to save £1.5 million in its Customer Service department through digital self-service delivery.
Assisted Service - it's time to take action
92% of respondents to a recent GOSS survey recognise that providing Assisted Service is very important or important for delivering services to digitally excluded customers as part of a self-service initiative. But what do we mean by Assisted Service and who needs it?
A week in the life of ... RESOLVE consultants | Going solo - Newcastle to Maryport
Nicky goes it alone with a breath-taking journey to Maryport in Cumbria and a customer research lab for good measure.
A week in the life of ... RESOLVE consultants | Let's get the show on the road!
Six customer focus groups in three days and four locations - it was not going to be the easiest of weeks, but here we go anyway!
A week in the life of ... RESOLVE consultants
We kick off our brand new RESOLVE blog series looking at the challenge of six customer focus groups in three days and four locations - it was not going to be the easiest of weeks!
Halloween Fancy Dress 2015
GOSS staff got into the spirit of Halloween this year, even those using public transport or attending client meetings.
Delivering a self-service platform: Best practice tips from three leading councils
The ability to deliver digital self-service has been around for a long time, but only now is it top of the public sector agenda. To tackle significant cuts to spending power, delivering a seamless end-to-end digital self-service platform is now essential for councils.
310% growth and £8.74m savings expected for public sector digital self-service by 2018
New research shows the availability of public sector services through digital self-service is expected to grow by 310% over the next three years, with public sector organisations expecting to save £8.74 million each over the same period.
Mobile friendly: Is Google about to relegate your council site?
Google has just updated its search listings algorithm to reward sites that are mobile friendly and relegate those that are not. Is your council website at risk of dropping down the mobile search rankings?

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