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Introducing digital self-service platforms across your systems can be a daunting task, but it needn't be. There will undoubtedly be areas where you'll need help and support—especially when integrating them across multiple devices, but going back to basics, we can look at some topics to get your initial questions answered.
Digital Self-Service in the Public Sector 2016, one of the UK's largest surveys of its kind, demonstrates the dramatic rate of change expected within public sector online service delivery by 2019.
Our inaugural service-specific Digital Transformation Group came together in Peterborough this month to review all things waste.
Around 6% of desktop visitors and 10% of mobile visitors to your website want to access leisure services.
GOSS has launched the latest iteration of its digital platform technology: GOSS iCM 10.0.4.0.
The City of Wolverhampton Council is on track to save £1.5 million in its Customer Service department through digital self-service delivery.
92% of respondents to a recent GOSS survey recognise that providing Assisted Service is very important or important for delivering services to digitally excluded customers as part of a self-service initiative. But what do we mean by Assisted Service and who needs it?
Nicky goes it alone with a breath-taking journey to Maryport in Cumbria and a customer research lab for good measure.
Six customer focus groups in three days and four locations - it was not going to be the easiest of weeks, but here we go anyway!
We kick off our brand new RESOLVE blog series looking at the challenge of six customer focus groups in three days and four locations - it was not going to be the easiest of weeks!

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