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The City of Wolverhampton Council is on track to save £1.5 million in its Customer Service department through digital self-service delivery.
92% of respondents to a recent GOSS survey recognise that providing Assisted Service is very important or important for delivering services to digitally excluded customers as part of a self-service initiative. But what do we mean by Assisted Service and who needs it?
Nicky goes it alone with a breath-taking journey to Maryport in Cumbria and a customer research lab for good measure.
Six customer focus groups in three days and four locations - it was not going to be the easiest of weeks, but here we go anyway!
We kick off our brand new RESOLVE blog series looking at the challenge of six customer focus groups in three days and four locations - it was not going to be the easiest of weeks!
GOSS staff got into the spirit of Halloween this year, even those using public transport or attending client meetings.
The ability to deliver digital self-service has been around for a long time, but only now is it top of the public sector agenda. To tackle significant cuts to spending power, delivering a seamless end-to-end digital self-service platform is now essential for councils.
New research shows the availability of public sector services through digital self-service is expected to grow by 310% over the next three years, with public sector organisations expecting to save £8.74 million each over the same period.
Google has just updated its search listings algorithm to reward sites that are mobile friendly and relegate those that are not. Is your council website at risk of dropping down the mobile search rankings?
Award-winning ferry operator, Caledonian MacBrayne (CalMac), is sailing closer to delivering the ultimate online customer experience after appointing GOSS Interactive to deliver its new website.
In 2015 over 80 Local Authorities who have their websites powered by GOSS iCM (intelligent Content Management) had their excellence performance recognised in the Socitm Better Connected 2015 report.
GOSS Interactive have launched a new version of their market-leading software to deliver web content management and customer self-service platforms to many public and private sector organisations, GOSS iCM 10.0.2.0.

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