News and Blogs
Introducing digital self-service platforms across your systems can be a daunting task, but it needn't be. There will undoubtedly be areas where you'll need help and support—especially when integrating them across multiple devices, but going back to basics, we can look at some topics to get your initial questions answered.
Digital Self-Service in the Public Sector 2016, one of the UK's largest surveys of its kind, demonstrates the dramatic rate of change expected within public sector online service delivery by 2019.
The City of Wolverhampton Council is on track to save £1.5 million in its Customer Service department through digital self-service delivery.
92% of respondents to a recent GOSS survey recognise that providing Assisted Service is very important or important for delivering services to digitally excluded customers as part of a self-service initiative. But what do we mean by Assisted Service and who needs it?
Six customer focus groups in three days and four locations - it was not going to be the easiest of weeks, but here we go anyway!
We kick off our brand new RESOLVE blog series looking at the challenge of six customer focus groups in three days and four locations - it was not going to be the easiest of weeks!