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Let's focus on waste - It's all about the rubbish!
Previously we published a blog talking about how we review business processes to improve service delivery and identify savings. In this blog we focus on waste processes, as they are perhaps the most visible of council services, with the liveried trucks out on the road visiting every property weekly or fortnightly.
What do your customers really want from you and from your digital services?
In a previous blog, we shared the joy of personas and how they can help you to gain a greater and shared insight into your customers. This time, we are looking at how this knowledge can be enhanced by undertaking targeted and focused research.
Understanding your customers
Customers - can't live without them, can't live with them!
Developing World Class Digital Services
Our trusted approach to digital transformation provides a route through the maze of the new world of digital standards. We can help you to deliver world class digital services whilst achieving successful digital assessments.
Gateshead Council employees love their new intranet
GOSS have developed a brand new intranet for Gateshead Council employees. Recently launched, the new intranet has enabled improved communication and content management, whilst also providing better internal self-service for employees.
8 recommendations for delivering a Self-Service Platform
As public sector organisations face up to a combination of shrinking budgets, rising costs and increased demand, delivering services through self-service is becoming an essential cornerstone of the digital transformation necessary to improve service delivery whilst reducing costs.
Business process improvements
Our first blog in this new series about digital transformation is about improving business processes, with our Transformation Consultant Nicola Ratcliffe.
Who and why?
Welcome to the latest Transformation blog series where we are focusing on digital transformation: the joys, the pitfalls and the lessons that can be learnt from sharing experiences.
Hackney. Sharing the love.
We have been busy little bees here at GOSS. Before Christmas we were all excited to be undertaking the preliminary research and kick off meetings for the all new Love Hackney destination website.
Web forms best practice to Transform User Experience
Delivering services online is at the heart of many companies and organisations and Customer expectations are continuing to be led by larger websites.

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