News and Blogs
Previously we published a blog talking about how we review business processes to improve service delivery and identify savings. In this blog we focus on waste processes, as they are perhaps the most visible of council services, with the liveried trucks out on the road visiting every property weekly or fortnightly.
In a previous blog, we shared the joy of personas and how they can help you to gain a greater and shared insight into your customers. This time, we are looking at how this knowledge can be enhanced by undertaking targeted and focused research.
Our trusted approach to digital transformation provides a route through the maze of the new world of digital standards. We can help you to deliver world class digital services whilst achieving successful digital assessments.
GOSS have developed a brand new intranet for Gateshead Council employees. Recently launched, the new intranet has enabled improved communication and content management, whilst also providing better internal self-service for employees.
As public sector organisations face up to a combination of shrinking budgets, rising costs and increased demand, delivering services through self-service is becoming an essential cornerstone of the digital transformation necessary to improve service delivery whilst reducing costs.
We have been busy little bees here at GOSS. Before Christmas we were all excited to be undertaking the preliminary research and kick off meetings for the all new Love Hackney destination website.
Delivering services online is at the heart of many companies and organisations and Customer expectations are continuing to be led by larger websites.