News and Blogs

Image representing Keeping Your Digital Self-Service Information Up To Date
Keeping Your Digital Self-Service Information Up To Date
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In order for businesses to deliver increasing value to their customers, they need to understand the customer's needs...

Image representing Getting Your Digital Self-Service To Meet Expectations
Getting Your Digital Self-Service To Meet Expectations
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When a business is providing a complete online user experience for their customers, getting the digital self-service...

Image representing New To Digital Self Service? 5 Topics You Should Consider
New To Digital Self Service? 5 Topics You Should Consider
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Introducing digital self-service platforms across your systems can be a daunting task, but it needn't be. There will...

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Make Sure Your Customers Don't Miss The Human Touch
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In these digital days where everything the consumer needs is on demand, streamed and instantly available, companies are...

Image representing Dramatic rate of change expected for public sector digital self-service
Dramatic rate of change expected for public sector digital self-service
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Digital Self-Service in the Public Sector 2016, one of the UK's largest surveys of its kind, demonstrates the dramatic...

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Digital transformation: not a waste of time
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Our inaugural service-specific Digital Transformation Group came together in Peterborough this month to review all...

Image representing Online leisure services: Are yours in shape?
Online leisure services: Are yours in shape?
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Around 6% of desktop visitors and 10% of mobile visitors to your website want to access leisure services.

Image representing How GOSS iCM 10.0.4.0 is driving digital self-service
How GOSS iCM 10.0.4.0 is driving digital self-service
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GOSS has launched the latest iteration of its digital platform technology: GOSS iCM 10.0.4.0.

Image representing Spotlight on digital self-service: City of Wolverhampton Council
Spotlight on digital self-service: City of Wolverhampton Council
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The City of Wolverhampton Council is on track to save £1.5 million in its Customer Service department through digital...

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