News and Blogs

Image representing Spotlight on digital self-service: City of Wolverhampton Council
Spotlight on digital self-service: City of Wolverhampton Council
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The City of Wolverhampton Council is on track to save £1.5 million in its Customer Service department through digital...

Image representing Spotlight on digital self-service: Colchester Borough Council
Spotlight on digital self-service: Colchester Borough Council
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Channel Shift is widely recognised as a way for public sector organisations to tackle significant cuts to spending...

Image representing Going solo - Newcastle to Maryport
A week in the life of ... RESOLVE consultants | Going solo - Newcastle to Maryport
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Nicky goes it alone with a breath-taking journey to Maryport in Cumbria and a customer research lab for good measure.

Image representing Assisted Service - it's time to take action
Assisted Service - it's time to take action
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92% of respondents to a recent GOSS survey recognise that providing Assisted Service is very important or important for...

Image representing A week in the life of ... RESOLVE consultants | Let's get the show on the road!
A week in the life of ... RESOLVE consultants | Let's get the show on the road!
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Six customer focus groups in three days and four locations - it was not going to be the easiest of weeks, but here we go...

Image representing A week in the life of ... RESOLVE consultants
A week in the life of ... RESOLVE consultants
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We kick off our brand new RESOLVE blog series looking at the challenge of six customer focus groups in three days and...

Image representing Halloween Fancy Dress 2015
Halloween Fancy Dress 2015
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GOSS staff got into the spirit of Halloween this year, even those using public transport or attending client meetings.

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Delivering a self-service platform: Best practice tips from three leading councils
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The ability to deliver digital self-service has been around for a long time, but only now is it top of the public sector...

Image representing 310% growth and £8.74m savings expected for public sector digital self-service by 2018
310% growth and £8.74m savings expected for public sector digital self-service by 2018
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New research shows the availability of public sector services through digital self-service is expected to grow by 310%...

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