News and Blogs
Our latest annual survey on digital self-service in the public sector shows a widening gap between organisations' goals and their capability to achieve them. We look at what's going wrong - and how to turn things around.
We examine the importance of better knowing your customers' needs, wants and expectations, and delve into the art of persona creation, looking at how it can improve service delivery when applied well...
We analyse the past three years of the GOSS Digital Self-Service in the Public Sector report findings to investigate how attitudes to digital transformation and online service delivery are developing.
Local authorities remain under severe pressure to digitally transform, but it's often a slow process. Many authorities are now taking a more tactical approach in an effort to speed things up - and a new set of G-Cloud 10 solutions from GOSS are here to help.