GOSS Interactive has been instrumental in helping us to move 75% of our ferry bookings online, saving Brittany Ferries over £7 million to date.
Matt Randle, Internet Services Manager, Brittany Ferries
Working with the experienced consultants at GOSS we built a website based on users' needs and local government best practice - and we also gained the tools and confidence to drive this highly strategic project forward at all levels within the Council.
Caroline Anderton, Customer Communications and Engagement Manager, Gloucestershire County Council
Really enjoyed the day, it was a great to spend time with other staff members dealing with a really important subject. Should help us engage with services moving forward.
Deana Brimble, Customer Services/Web Team Manager, Great Yarmouth Borough Council
GOSS consultants were instrumental in helping us to define what the new site would do and how it could provide the best possible user experience. They were able to lead the process and provide a reassuring validation of what was a very big strategic decision for us.
Martin Liddament, Head of Digital Communications, Health and Social Care Information Centre
Without the GOSS consultants we would have struggled going through this process. The whole GOSS project team were excellent with the tight timescale we needed to turn around this project. The working relationship we have established is a really good one, and is working really well for Mendip District Council. The strategy produced from the Channel Shift process will be invaluable to us.
Lucy Mitchard, ICT Officer (Web), Mendip District Council
We knew that we needed help in understanding the potential of channel shift and defining a strategy that would work for us. GOSS had the experience and a proven channel shift methodology, and their consultants supported us to crystallise our thinking and establish the best way forward.
Mandy Samrai, Head of Business Strategy and Planning, Moat Housing
It's crucial to point out that this strategy was not about delivering a shiny new website. It was about aligning service delivery to the needs of their customers and cutting out unnecessary internal processes and bureaucracy. It also included reviewing back office processes to make sure nothing is holding up or hindering efficient service delivery. GOSS really helped open our eyes to the possibilities and provided excellent facilitation to deliver the strategy in an engaging way.
Clair Holm, Customer and Corporate Communications Manager, North Devon Council
Customer expectations are changing dramatically with the use of mobile devices and social media. This gives us a huge opportunity to make radical cost savings and service improvements by rethinking our service delivery approach.
Alan Whisker, Customer Service Development Manager, Stirling Council
GOSS understands the business and has a huge wealth of experience working with other local authorities. They bring this experience to the table.
Karen Cawte, Customer Services Development Manager, West Lothian Council