The websites we have created with GOSS iCM have been very successful in driving prospects to our show homes and marketing suites, allowing our negotiators to convert them into sales
Lisa San, Senior Business Project Manager, Berkeley Group
We knew that many of the enquiries coming into our contact centre could be more efficiently dealt with in other channels, but we wanted to take a strategic approach to managing that shift. GOSS has helped us to understand what channel shift means for Moat and to create an action plan that will ensure we get the best results from it.
Mandy Samrai, Head of Business Strategy and Planning, Moat