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For your staff

BENEFITS OF THE GOSS SELF-SERVICE PLATFORM

The market leading GOSS Self-Service Platform delivers digital services and exceptional customer experience. This highly innovative Self-Service Platform enables organisations to deliver complete suite of public sector services to meet the needs of all their citizens. From reporting a missed bin collection and ordering tip permits, to paying for council tax and applying for housing benefits to taxi and business licensing, paying parking fines and delivering child & adult social care services, the GOSS Self-Service platform has been uniquely designed to accelerate digital transformation, reduce costs and increase customer service.

BENEFITS FOR YOUR STAFF

Call Center OperativeThe GOSS Self-Service platform delivers a single platform for your contact centre staff to support both online and offline customers via digital, telephone and face-to-face transactions. The Self-Service Platform ensures that manual processes can be automated, staff no longer need to re-key information across multiple systems with the resulting errors and delays, failure demand is reduced and staff are freed up to support those customers with more urgent and demanding needs.

Service customers via the most efficient channel with fully automated services that eliminate re-keying, improve issue resolution rates and drive workforce efficiency. Council staff can be pro-active in following-up issues and progressing cases such as when reported graffiti is cleaned up that also promote customers to "do more online - stay online".

Reduce and consolidate back-office systems by integrating them in one, easy-to-use interface. This reduces the administration and training needed plus time taken to locate customer information on various confusing systems and provides a low cost alternative to traditional CRMs.

  • Reduce phone calls and improve contact centre efficiency
  • Integrate with back office systems to remove rekeying
  • Secure access on desktop, tablet and mobile for remote working
  • Reduce admin and focus on more deserving cases
  • Single customer view to increase data accuracy
  • A low cost and easier alternative to CRM
  • Automatic alerts and customer updates

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