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Introduction to Business Process Mapping

The GOSS process improvement methodology is a best practice approach built upon lean systems thinking. Our approach has been developed and enhanced to better suit service industries, especially the public sector. Key to the approach is to eliminate waste within the process.

Image representing Introduction to Business Process Mapping

As with the other activity within digital transformation, engagement is an essential part of process improvement. There are two parts to this, the service perspective and the customer perspective. This is not something that we do to a service team but rather something that they engage with and through this have the opportunity to influence the outcomes. The customer perspective is essential to process improvements. If personas are available then these will be used to inform the approach, from providing a perspective on the current process to influencing the design of new processes. If not, as a team we will consider an organisation's customers and stakeholders as we map and build the process maps.

This course equips delegates with the skills and knowledge to conduct process reviews and to identify improvements and savings for your organisation. We offer two training courses, with the option to add a process review to embed the skills with participating in a process review:

  1. Introduction to BPM
  2. BPM and Engage process modeller

Courses are delivered at your premises

1.   Introduction to BPM

What will I learn?

  • BPM theory
  • How to manage a BPM workshop
  • How to map a process and what to capture

Outcomes

At the end of the course delegates will be understand BPM theory and know how to run the workshops to the best advantage.

Useful information

Duration: 1-day hands-on workshop that usually takes place between 10:00 - 16:00 with a half hour break for lunch.

Maximum number of delegates: 8

2.   BPM and process modeller

What will I learn?

  • BPM theory
  • How to manage a BPM workshop
  • How to map a process and what to capture
  • How to evaluate a process and run comparisons
  • Produce reports and sharing processes
  • Capturing and reporting GDPR data requirements

Outcomes

At the end of the course delegates will be able to confidently use the process modeller and have the ability to produce reports. They will know how to run evaluations and comparisons of the processes and understand how to run the workshops to the best advantage.

Where a process review was undertaken, the process will be available for import into the customer environment. Each delegate will receive a hints and tips manual along with the course workbook.

Useful information

Duration: 1.5 day hands-on workshop that usually takes place between 10:00 - 16:00 with a half hour break for lunch.

Maximum number of delegates: 8

Additional process review:

In addition to a process, where the training is accompanied by a process review - we undertake a full process review of one of your processes. The full process review is undertaken over two half day sessions, usually about a week apart. We utilise the second half of each day for the training. 

Delegates attend both sessions and learn through a combination of demonstration, teaching and hands-on sessions. For the process review sessions, additional delegates will attend including the service, customer services, and the web team.

Useful info:

Duration: 2 days
Skill Level: Advanced
Max delegates: 6 people
Cost: £3300
Access Plus cost: 178 credits

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