GOSS transforms West Lothian website into intuitive digital portal
West Lothian Council needed a new self-service website to meet its target of moving 25% of face-to-face and phone interactions to online channels over 3-5 years.
The council had already got its senior management fully behind a web transformation programme with the help of GOSS RESOLVE, the Channel Shift specialists.
The next step was to launch a responsive top task website based on GOSS iCM (intelligent Content Management) that was geared towards its customers and easy for its 220 administrative users to update and maintain.
Colin Baxter, Web Services Manager, West Lothian Council
We procured GOSS iCM through G-Cloud after speaking with other Scottish councils who verified how user friendly it is. GOSS offered the whole package above and beyond providing a CMS. GOSS iCM is great because of its flexibility and it's a refreshing change to have something so easy to use. It's really worked out well for us.