Customer engagement is easy using this suite of powerful Web 2.0 tools. Create dynamic content, push content to Social Media sites and elicit user generated content with simple, quick features that customers' will be familiar with.
Blog - display content in a blog format that allows visitors to the site to leave comments on blog entries. Previous comments are displayed following the blog entry content. A captcha can be added to reduce spamming.
Comment on this - elicit user generated content and comment with a simple set of text entry boxes with straightforward text styling functionality.
Forums - allow site users to review and add comments in a forum, (which can be secured). Forums can be fully moderated in GOSS iCM, where each post requires approval, partially managed in GOSS iCM where posts can be published instantly but removed in GOSS iCM or left un-moderated. A captcha can be added to verify who is adding content and to reduce spamming.
Mail to Web/contribute to site - users can up-date the site via an easy to use WYSIWYG editor. Attachments such as images can be uploaded and metadata can be selected from a taxonomy. Watch video
Polls - multiple choice questions can be asked of site users, with results displayed as a bar chart with percentages. The time and date that polls are displayed can be scheduled, similarly to articles.
Rate this page - a quick way to get feedback on a page. Users can indicate how many stars (1 to 5) they want to award a page. Once they have voted, the average is displayed.
RSS - publish content as an RSS feed for consumption by standard RSS readers or to push content to Social Media sites like Twitter or Facebook automatically. Or consume RSS feeds from 3rd party sources, such as news, weather or Social Media sites which can published on the site.
Social bookmarks - let users share your content by adding social bookmarking tools such as addthis. This allows users to bookmark to numerous Social Media sites, or tools to bookmark on specific sites such as Twiltter, Facebook or digg can be utilised. Watch video.
