Allow your target audience to interact with your services on your website. Create "My Account" pages for users to track their requested service status online, whist your staff process it in GOSS iCM.
This powerful module incorporates the My Account template, advanced forms capabilities and training to ensure that your processes are deployed to your website and organisation as efficiently as possible. The GOSS iCM Forms data browser opens up the opportunity for businesses to develop interactive online services for their customers quickly and easily, and most importantly cost effectively.
The GOSS iCM Forms Data Browser capability enables basic processing and management of forms to be maintained within GOSS iCM. Customer Service Agents and frontline staff are able to update the form as it progresses through its various stages, managing the web request and ensuring the customer can access every update.
GOSS deliver this module to assist clients make the most of functionality that comes with GOSS iCM, ensuring successful implementation of a highly powerful toolset.
The module includes
My Account template
Enhancements to the GOSS iCM Login/Register account feature enabling a display of all completed forms and their status.
Forms training
One days training onsite to introduce the potential of GOSS iCM Forms, knowledge transfer and the Forms Data Browser.
Implementation and best practice exercise
One day onsite by senior staff member to implement one high transaction form and process, this may be "change of address", "empty a dog bin", or "bulky waste collection request".
