Lower your cost per contact/transaction. This module is a great way to create online efficiencies, as research shows that online self-service is 87% cheaper than telephone service.
Mail-to-web - The GOSS iCM Mail-to-web tool allows users to publish information to their site remotely and securely. Watch video
Contribute to site - users can up-date the site via an easy to use WYSIWYG editor. Attachments such as images can be uploaded and metadata can be selected from a taxonomy. Watch video
A-Z - create a metadata driven A-Z of services automatically from metadata tagged content. Not sure about metadata tagging: let iSuggest do it for you automatically. Watch video
Contact - publish contact information in a consistent format. Contacts are created and stored in GOSS iCM for deployment on the website as required. Contacts can be individually added to web pages. Watch video
Contact List - this template enables the display of multiple contacts on a single page, to effectively create a contact resource page for the benefit of your website users; it could be a departmental contact list for example. Watch video
FAQ - deploy easily accessible responses to your users Frequently Asked Questions. Multiple FAQs can be created if required. The heading and categories are editable to meet your requirements. Articles can be created under the FAQ template on a default template to a specific process. The FAQ will automatically display all article headings as questions with a short answer and a link to the full article providing a fuller answer and additional information. Watch video
Google Maps - personalised Google Maps can easily be imbedded to add a visual geographic dimension to your services, locations, contacts and other information.
