We employ innovative systems that enhance traditional support methods, including online collaborative tools. Our online system that lets clients raise tickets and see their progress in real time as they are resolved.
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Remote assistance
We can share client screens and terminals to provide rapid resolution in most instances. This provides us with the opportunity to view any error messages alongside you and amend it while online.
The fastest way to resolve issues is to empower you with the tools to diagnose the technical error in partnership with us. Using tools and having technical subject matter experts available to guide you to a solution ensures all priority cases are dealt with efficiently.
It is pivotal that we deliver services that are centred on you and essential that we understand your technical environments. The simplicity of our methods coupled with the experience and expertise of our technical support team offers a service that is second to none.
Three tiered approach
GOSS take a three tiered approach to support, taking pride in providing accurate, thorough and timely resolution of customer issues:
Extremely urgent problems, i.e. complete loss of your system or other problems that prevents users from effectively using any significant element of the system.
Problems that materially affect usage or prevents majority of users from using the system effectively.
Any problem, which affects part of the system, but does not materially affect its operation and allows users to continue using the system.
Support request
To submit a request for SUPPORT, please click here to move into the GOSS Online Support System.
If this is the first time that you have used the system, choose "Forgot password?" and enter your email address. If you are already in the system, an email will be sent that has a link to allow you to login and set your own password. If you do not have an account, a "There is no account with that username" message will display - if you see this message, please email the Support Team using your work email so that an account may be created. For more information, please login to download the GOSS Online Support System guide on the right-hand side of this page.
