Credits can be cashed in when it suits your requirements and project timings giving you control of your budget and digital strategy.
Service Options
| Specialist expertise | Credits | Description |
| Professional Services | From 10 credits | On small developments to defined specifications. |
| On-site Professional Services | From 40 credits | On small developments to defined specifications. |
| Design | From 10 credits | Can include idea creation, visualisations, wireframes, layout and user journeys. |
| Training | From 15 credits | Training designed to suit your requirements. |
| Technical Consultancy | From 45 credits | Help and guidance as required. |
| Content Migration Exercise | From 10 credits | Upgrading clients from a variety of systems to the iCM solution and developed tools to assist in the task. |
| LiveChat | From 100 per annum | Facilitate direct communication between customer service staff an service consumers. |
| Hosting help | Credits | Description |
| Hosting Queries | From 10 credits | Help with setting up a server. |
| Major Upgrades | From 35 credits | Implementation of upgraded GOSS iCM (per server). |
| Minor Upgrades | From 15 credits | Applying patches and ad-hoc deployments (per server). |
| Online Efficiency | Credits | Description |
| Google Analytics Training | From 30 credits | Learn to exploit the power of Google Analytics and gain better understanding of your users. |
| High Level Website Reviews | From 45 credits | What have you done well, what can be done better and how? A high level report comparing your site to accepted best practices. |
| Interaction Reviews | From 45 credits | Gain insight into an Interaction you provide, includes advice on form design, methods of measuring performance, and advice on the implementation of AB and multivariate testing. |
| Google Analytics Advice and Review | From 90 credits | A review of your existing analytics implementation with suggestions on improvements to ensure user behaviour is fully recorded. |
| Content Review | From 90 credits | Is your content useful, credible and desirable? A review with recommendations on best practice in delivering the content your users need and want. |
| Information Architecture Review | From 90 credits | Does your navigation work? Are you making the best use of your search and A to Z are there other ways to present your content. A Comprehensive review of your information architecture focused on the findability of content. |
| User Journey Analysis | From 90 credits | Setting up Goals and Funnels to allow you to analyse the users journey. Discover failure points, highlight IA weakness and gain empirical data on service use and failure. |
| Heuristic Usability Testing | From 120 credits | Identify issues in interface designs and the user experience before production and avoid the cost of reworks. |
| Information Architecture Design Workshops | From 135 credits | Ensure your users are presented with content they understand in the place they expect to find it. Develop your IA, Taxonomy and vocabulary based on the expectations of your users. |
| Search and SEO Testing | From 135 credits | Is your search working, does it return the results you want? Are you using the right keywords, is your content search engine as well as user friendly? We will show you where your pages work and where improvements can be made to increase findability both internally and from the major search engines. |
| Interface Design Workshops | From 135 credits | Get the story right before you colour the pictures. Facilitate design workshops helping you take brainstorms to wireframes. |
| Usability Testing | From 180 credits | Real users, real scenarios, real results. Usability tests conducted in the GOSS test suite with expert analysis of the users experience of your site. |
In addition, each plan benefits from inclusive services.
- 6 Monthly Google Analytics review
- Access to online resources created by the Access Plus community and consultants sharing best practice findings from other reviews
Access Plus is an annual plan. All credits are to be used within that year and final requests for work must be placed within the last 90 days of the plan.
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