Socitm, the Society of IT Managers in the public sector, publish the annual GOSS clients score highly in Socitm Better Connected 2012 into the quality and performance of 433 local authority websites.
Craven District Council, who have moved their website to be powered by GOSS iCM (intelligent Content Management), were mentioned by the reviewers for their ease of objecting to planning applications, "
One of the best online comment forms I've seen - not only is the form pre-populated, but there is a link to commenting guidance and a note that comments will be made public, all from within the form itself."
The reviews also praised and the ability for residents to pay for council tax
"The council tax home page is clearly set out, and it's easy enough to see what information and services are here."
Paul Shevlin, Chief Executive, Craven District Council added:
"We are delighted that since implementing a new Web Content Management system from GOSS our new website had jumped us from 1 star to 3 stars. We have taken a top task approach to delivering services to customers, which has been recognised by the reviewers. This allows the Council to provide the services customers want in an easy to use digital format."
Paul Shevlin, Chief Executive, Craven District Council (right) delights in being presented a 3 star plaque with Sharon Hudson, Communications Manager, Craven District Council by Rob McCarthy, CEO at GOSS Interactive.
Rob McCarthy, CEO, GOSS Interactive adds,
"It is great to see the Craven District Council website recognised for the hard work that the team have put in to make it a successful and customer focused website. As experts in facilitating digital strategy for organisations, GOSS is able to provide a full service for councils who want to develop their online channel strategy and provide more services whilst reducing costs. GOSS Interactive is already helping our clients deliver their future digital strategy, including mobile websites, in preparation for Better Connected 2013."
GOSS Interactive have been delivering GOSS iCM Web Content Management and website publishing software for over 10 years. Today it is in use by major corporations and public sector organisations where it is the market leader in use by over 50 of the 433 UK local authorities.
In the report, over 65% of GOSS clients have been rated amongst the highest in the country with a further 28% maintaining their previous good scores.
