This knowledge transfer service, RESOLVE , showcases how organisations with intelligent analysis, informed recommendations and long-term monitoring of website effectiveness can deliver more services for less.
It is well documented that local authorities transacting via face-to-face costs £8.23, by telephone £3.21 or £0.39 if the transaction is completed online. Delegates at each event were challenged at the GOSS stand to win £100 for a charity of their choice. The only stipulation being that to win all £100 they had to transact efficiently. Each delegate was presented with three options of how they could fill out a form with the cost associated with each:
· Face-to-face at the GOSS Interactive stand - associated cost £95 (£5 to charity)
· Telephone/post - associated cost £87 (£13 to charity)
· Online (£100 to charity)
Thank you to all those who took part and congratulations to:
· Dave Mason - Adur and Worthing Council, £100 to The Woodland Trust.
Best practice workshops
Dave Witts from GOSS hosted a packed and interactive workshop which shared best practice. Attendees learnt how to achieve a fully transactional website and channel shift by implementing a robust channel strategy.
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